Customer Experience Intelligence
Drive Customer Loyalty and Growth with AI-Powered Insights
FocusCX – Re:Adapt’s Secure, Cloud-Based Managed Service
Re:Adapt empowers businesses to transform customer experience (CX) through AI-driven insights from 100% of customer interactions—not just a sample. Our managed service platform, FocusCX, uncovers patterns, root causes, and emerging trends across every channel to help you better understand your customers, resolve issues before they escalate, and exceed expectations.
The result? Lower costs, increased loyalty, and profitable growth.
Quantifiable Impact of 400% ROI
- 50-60% Reduction in customer contacts
- 20-30% Improvement in customer retention
- 5-10% Improvement in cross-sell opportunities
1. Prevent Customer Contacts Before They Happen
Reduce contact centre volumes and enhance customer satisfaction.
FocusCX identifies recurring issues, systemic gaps, and root causes of friction—helping you prevent customer problems before they arise. Resolving issues at the source reduces service costs while improving first-contact resolution and increasing satisfaction metrics like CSAT and NPS.
2. Retain More Customers with Sentiment Intelligence
Understand and act on shifting customer sentiment in real time.
We detect the underlying factors driving dissatisfaction or churn and provide actionable insights to address them. Our platform doesn’t just track sentiment—it helps you understand why it’s happening, and what to do about it.
3. Drive Revenue Through Smarter Cross-Selling
Identify patterns that lead to repeat purchases and higher lifetime value.
By analysing the drivers behind loyal, profitable behaviours, FocusCX highlights cross-sell and upsell opportunities by segment and use case. Our Generative AI and machine learning models mine customer conversations for the moments that matter—so you can act with precision.
Make CX a Strategic Advantage
A Customer-Centric Culture, Powered by AI
Build a truly customer-focused organisation by aligning every team around insights that matter.
FocusCX surfaces customer pain points and expectations across all channels—voice, email, chat, and more—so you can prioritise improvements and rally teams around data-backed decisions.
Understand Every Customer, Every Channel
Re:Adapt’s comprehensive analysis of customer interactions helps businesses understand customer needs and expectations more accurately. By analysing unsolicited feedback, Re:Adapt provides deeper insights into customer sentiment and behaviour, allowing businesses to tailor their strategies accordingly.
Traditional surveys can’t tell you the whole story. Re:Adapt gives you a complete, always-on view of the customer journey by analysing unsolicited feedback from every interaction.
Turn Insight into Action Across Your Organisation
For Executives
- Access clear, consolidated CX metrics
- Prioritise initiatives that move the needle on satisfaction and loyalty
- Track progress with measurable impact
For Product Teams
- Rapidly iterate based on real customer feedback
- Align product roadmaps with what customers actually want
- Link every product or journey update to real customer outcomes and ROI
For CX and Ops Leaders
- Quantify and reduce unnecessary customer contacts
- Track the daily impact of operational changes
- Align teams around solving the issues that matter most to customers
Get Started With Re:Adapt
Let’s explore what’s possible together.
Whether you're aiming to improve customer retention, reduce service costs, or identify untapped revenue, FocusCX helps you turn customer conversations into competitive advantage.
Start with a collaborative proof of concept to uncover insights from your customer interactions—and discover the real, measurable value of CX intelligence.
📧 Email us at contact@readapt.science to schedule a call.
