Creating metrics that show what matters to customers and how well that is being done. A great way to get people focused on whether current efforts are improving the customers’ view of the service.
Show me moreText mining and analytics to gather reviews and other sentiment data across multiple sources and understand what’s working for customers and what’s not. We can also track changes in sentiment over time. See which products are hot and adjust orders accordingly.
Show me moreIncrease sales by uncovering associations between items purchased and ensuring that the right products are recommended to customers.
Show me moreReduce customer acquisition cost and increase customer lifetime value by understanding the Recency, Frequency, and Monetary dimensions of customer behaviour. Uncover reasons for customer churn and detect a potential churn event so that it can be prevented.
Show me moreWe help management, marketers, product managers, and cx teams rediscover their data to take meaningful action on insights from a simple but effective approach:
1) We meet with clients to understand their strategy and the relevant business questions
2) We explore with client teams the data available to confirm the current situation. We often repair data, find new data, and combine data to discover new insights of performance from the customers' point of view
3) We then come to an understanding with clients about the situation, setting up experiments and metrics that track real improvement
Oops! Something went wrong while submitting the form :( Send us an email contact@readapt.science
